Last updated: September 14, 2026
GlowLayer is a digital Windows application delivered immediately after purchase.
GlowLayer does not offer automatic refunds. A refund is considered only after we review the request and, where appropriate, have had a reasonable opportunity to troubleshoot the issue.
Changing your mind, not liking the visual effects, not using the app, or deciding that the app is not a good fit for your personal preference does not qualify for a discretionary refund after download, installation, or activation.
We may consider a refund if:
You were charged more than once for the same purchase.
The purchase was unauthorized.
GlowLayer cannot be downloaded, installed, or activated on a supported Windows PC.
A verified technical problem prevents a core part of GlowLayer from working, and we cannot resolve it through reasonable troubleshooting.
Refund requests must be made within 14 days of purchase.
To investigate a technical refund request, we may require:
Your order number or purchase email.
Screenshots or a short screen recording showing the issue.
Details of your Windows version, monitor setup, and GlowLayer version.
A diagnostic report created from GlowLayer’s Support / About page.
Confirmation that you followed the troubleshooting steps we provide.
Please do not send passwords, payment-card details, license keys, or other sensitive personal information.
We may decline a discretionary refund if sufficient evidence is not provided, if the issue cannot be reproduced or verified, or if the request appears to involve misuse, fraud, license sharing, or an attempt to obtain the software without payment.
If a refund is approved, the associated GlowLayer license key will be deactivated and may no longer be used.
Nothing in this policy limits rights you may have under applicable consumer-protection law. If local law gives you rights beyond this policy, those rights continue to apply.
For refund support, email:
